Shipping Information

Please Follow our Shipping Suggestions!

We are dedicated to ensuring that our products reach your doorstep in excellent condition! By reviewing our cold pack and shipping requirements and utilizing our Time in Transit Map, you can help us ensure your order will not melt in transit.

  • We do not replace any product that was damaged due to incorrect shipping being chosen at check out, so we’re relying on you to help us get your order to you in excellent condition.

    Things to remember!

    After entering your zip code at checkout, please make sure to allow the website to add the appropriate number of cold packs to your order by clicking "Add cold packs and proceed to checkout". (We get temperature forecasts from weathercheck.com.)

    For temperatures up to 85°, your order must arrive within 2 days for cold packs to be effective, so please choose “2nd Day Air”.

    For temperatures exceeding 85°, your order must arrive within 1 day for cold packs to be effective, so please choose “Next Day Air”.

    Make sure to select a shipping destination where someone will be there to sign for the package and bring it in from the heat.

    Check Transit Time

  • Please keep in mind that FedEx and UPS have suspended shipping guarantees for ALL levels of service, EXCEPT Overnight Shipping.

    Courier Limitations:

    FedEx and UPS are unable to deliver to P.O boxes, so please provide a physical address.

  • For ‘Next Day Air’ or ‘2nd Day Air’, full shipping charges apply.

    There are also additional surcharges for special shipping services (Alaska/Hawaii and Saturday delivery).

  • We are dedicated to ensuring that our products reach your doorstep in excellent condition! Therefore, we do not ship orders Wednesday, Thursday or Friday, to avoid the risk of sitting in trucks, warehouses, or on your doorstep over the weekend and melting.

    Any orders received after 12pm PT on Tuesdays, will be shipped the following Monday.

  • All products delivered by FedEx/UPS will arrive in 7-10 business days, unless you choose expedited delivery by selecting either 'Next Day AIr' or 'Second Day Air' guaranteed service at the appropriate additional charge.